What information do we collect?
We collect personal information when you register on our apps (User, Seller, or Driver), place an order, make a payment, submit a request, or interact with any features on our platform. This may include your name, email address, phone number, address, location data, and payment details.
How do we protect your information?
All sensitive and payment-related information is encrypted and securely transmitted using SSL via trusted payment providers like Stripe. We do not store credit card or financial data on our servers. Our systems are protected by regular security scans and updates to safeguard against unauthorized access.
Do we disclose any information to outside parties?
We do not sell or rent your personal data to third parties. We may share information with trusted third-party service providers who assist us in operating our business, fulfilling orders, or providing support— but only under strict confidentiality obligations. We may also disclose your data if legally required, or to protect the rights and safety of our users and CliveMart.
Third-party links and services
Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.
Location data
For delivery and logistics purposes, we may collect and use location data from drivers and users (with permission). You can control or disable location access at any time through your device settings.
User consent
By using our platform, you consent to our Privacy Policy and the processing of your information in accordance with it. If you do not agree with any term in this policy, you should discontinue use of our services.
User rights and data control
You have the right to access, update, correct, or delete your personal data. To make such requests, please contact our support team. We will respond within a reasonable timeframe and in accordance with applicable data protection laws.
Data retention
We retain your personal information as long as your account is active or as needed to provide services to you. Once your account is deleted, we delete or anonymize your data unless we are required by law to retain it longer.
Children's Online Privacy Protection
We do not knowingly collect information from anyone under the age of 13. Our platform is intended only for users aged 13 and above. If we learn that a child under 13 has provided us with personal information, we will delete it immediately.
What we don’t do with your data
We will never sell, trade, or share your personal data with third parties for marketing or promotional purposes.
Data breach procedures
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, in accordance with applicable data protection laws.
Account termination
You can delete your account at any time. Once deleted, your access will be permanently removed and your personal data will be securely deleted, subject to legal retention requirements.
Changes to our Privacy Policy
We may update this policy from time to time. If we make any material changes, we will notify users via email or in-app notification. The updated version will always be posted on this page with the revision date.
International data transfers
If you are accessing CliveMart from outside our primary operating region, be aware that your data may be transferred to, stored, and processed in a different country. We take all necessary steps to ensure your data is treated securely regardless of where it is processed.
Governing law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Zimbabwe. Any disputes arising shall be resolved through appropriate legal means within the country’s jurisdiction.